NorthForged Support
Support for Northforged Sentinel
Official support channel for setup, connectivity, and operational issues.
Typical first response: 1-2 business days
Contact options
Email support is available for all users. support@northforged.io
FAQ
- What cameras are supported? Sentinel supports approved IP camera workflows using RTSP and MJPEG.
- Can I control camera movement? PTZ is available when the connected camera exposes compatible PTZ controls.
- Why is my stream delayed? Delays can be caused by network congestion, bitrate settings, or weak signal quality.
- Can I run multiple cameras at once? Yes. Groups and layouts are available to organize multi-camera operations.
Troubleshooting
- Confirm iPhone and camera network stability.
- Validate stream URL, credentials, and protocol (RTSP/MJPEG).
- Restart camera and reopen the app fully.
- Check the same stream in another client on the same network.
- Update to the latest app build in TestFlight or App Store.
Report a bug
Include these details so we can reproduce and fix quickly:
- App version + build number: open the iOS app and go to Settings > About.
- Device details: iPhone model and iOS version.
- Camera details: brand/model and stream protocol (RTSP or MJPEG).
- Steps to reproduce: expected result vs actual result.
Send reports to support@northforged.io.
Submit support request
This inbox is shared for all NorthForged apps. Pick category and include details for faster handling.